Frequently Asked Questions (FAQ)

At Urbanora-Home, we want your shopping experience to be simple, enjoyable, and stress-free. Below are answers to the most common questions from our customers.

 Orders & Payments

1. How do I place an order?

Simply browse our products, add your favorite items to your cart, and proceed to checkout. Once completed, you’ll receive an order confirmation email.

2. What payment methods do you accept?

We accept major payment methods, including:

  • Credit/Debit Cards (Visa, Mastercard, Amex)

  • PayPal

  • Apple Pay / Google Pay (if enabled)

3. Can I cancel or change my order?

We process orders quickly. If you need to make changes, contact us within 12 hours of placing your order. Once an order is fulfilled, we can no longer cancel it.

Shipping & Delivery

4. Where do you ship?

Urbanora-Home ships worldwide. Shipping availability may vary depending on the item and your location.

5. How long does shipping take?

Typical delivery times:

  • USA: 7–14 business days

  • UK, Canada, Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Other Regions: 10–25 business days

(You can update these based on your real shipping times.)

6. How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Please allow 2–5 business days for tracking information to update.

7. I didn’t receive my package what should I do?

If your package is delayed or missing, contact our support team and we’ll investigate for you.

 Returns & Exchanges

8. What is your return policy?

We offer hassle-free returns within 14–30 days of delivery (use your real return window). Items must be unused, in original condition, and in original packaging.

9. How do I start a return?

Please contact our customer support with your order number and reason for the return. We’ll guide you through the process.

10. Are shipping fees refundable?

Shipping fees are generally non-refundable unless the return is due to our error (wrong or damaged item).

11. My item arrived damaged what should I do?

Please email us within 48 hours of delivery with photos of:

  • The damaged item

  • The packaging
    We’ll replace the item at no cost to you.

 Products & Stock

12. Are your products true to the photos?

Yes, all product images on Urbanora-Home are high-quality and professionally edited. Slight variations in color may occur due to lighting or device display settings.

13. An item I want is sold out. Will it come back?

Popular items restock frequently. You can join our waiting list or newsletter for restock updates.

 Account & Support

14. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders and save your shipping details for faster checkout.

15. How can I contact your support team?

You can reach us anytime at:
📧 [Insert your email address]

We aim to respond within 24–48 hours.

 About Urbanora-Home

16. What is Urbanora-Home?

Urbanora-Home is your destination for stylish, modern, and affordable home décor pieces designed to elevate your space.

17. Do you offer interior décor tips or styling help?

Yes! Reach out to our support team  we’re happy to help you choose the perfect décor pieces for your home.